PURCHASING INFO

DURTRO have decided to stop offering back catalogue material through our website, as we wish to concentrate solely on new, recently released and limited edition items. Those wishing to order back catalogue should email World Serpent at mailorder@worldserpent.demon.co.uk.

RESERVATIONS

All items can be held for up to two weeks only. If payment is not received by then, the reservation will be automatically cancelled without informing the reserver. This does not apply to reservations made before release/publication date; however it does take effect once the item is available.

PAYMENT BY CREDIT CARD

We can now accept credit/debit card payments (Visa/Mastercard/Solo/Switch) by fax or post. We would prefer it if you could download and print this order form (PDF format; 9k; requires the free Acrobat Reader program). If this is not possible, please ensure that you include the information listed below.

Please fax us the following details on 020 8520 8876 (from outside the UK: +44 20 8520 8876) and we will confirm your order by return:

  • Your order
  • Total amount including postage & packaging
  • Card type (state Visa/Mastercard/Solo/Switch)
  • Name on card (exactly as it appears on the card)
  • Card number
  • Valid from date
  • Expiry date
  • Signature
  • Shipping address
  • Telephone number (very important)
  • Fax number

PAYMENT BY POST—CHEQUE/CASH

Durtro Mail Order, BM Wound, London, WC1N 3XX, England

We can accept payment by the following means, which should be sent to the above address:

  • UK£ cash at senders' risk.
  • US$ cash at senders' risk.
  • UK cheques in pounds sterling made out to 'Durtro Mail Order' (NOT 'Durtro Press'). There is no problem with cheques already sent that have been made payable to Durtro Press. But all cheques from now on should be made payable to Durtro Mailorder.
  • UK postal orders.
  • For overseas: cheques made out in UK£ sterling and drawn on a British bank and made out to 'Durtro Mail Order' (NOT 'Durtro Press').

THE PROBLEMS OF SENDING CASH

Unfortunately, we have had a number of cash payments go missing, a very small percentage of which were also registered. We do advise people only to send cash if absolutely unavoidable, and would like to remind people that cash is sent completely at the sender's own risk.

PAYMENT BY DIRECT BANK TRANSFER

Money may also be transferred to the Durtro Mail Order bank account in England. Please note: all charges for the transfer must be paid by the sender at his/her bank. Failure to do this means that we have to pay those charges at this end, which means that the correct amount will not have been received, and consequently the item cannot be sent. Please quote your name as reference on your bank instruction.

Details for the account are:

  • Account Name: Durtro Mail Order
  • Account Number: 69123740
  • Sort Code: 08-92-99
  • Swift Code: CPBKGB22A
  • Bank Name: The Co-operative Bank
  • Bank Address: Kings Valley, Yew Street, Stockport, Cheshire, SK4 2JU.
When making a transfer to the UK from the US, an intermediary bank is needed for the currency conversion, along with an 'ABA number'. Please include the following information in the transfer:
    Co-operative Bank's corresponding Bank in the US: Citibank New York
    ABA # 021000089
Owing to bank regulations, we can unfortunately no longer accept Eurocheques.

POSTAGE AND PACKAGING RATES

POSTAGE MUST BE ADDED TO ALL ITEMS UNLESS OTHERWISE STATED. PLEASE USE THE RATES BELOW DEPENDING ON WHERE YOU ARE AND THE AMOUNT OF ITEMS YOU ARE ORDERING.

UK

7"/CD/CD single: £1.00 first, £0.30 each extra
LP/12"/EP: £1.30 first, £0.50 each extra

Europe

2 X UK rates

Rest of world

3 X UK rates

* All UK orders are sent by first class post.
* All foreign orders are sent AIR MAIL PACKET service.

Please add £3 if you wish your order to be sent recorded /insured delivery.
Please allow 14 DAYS from the date of your order for delivery in the UK, and please allow 21 DAYS anywhere else in the world.

durtro.com